Business Insider, 7 October 2024: ‘The best thing to do is just to pick up the phone’ to talk out a workplace issue.’
Below is a short excerpt.
Victoria McLean, a career coach and CEO of the career consultancy City CV, told BI that it’s easy to rely on emails or texts in a digital world.
“But nothing quite compares to the clarity and connection of a real voice conversation,” she said.
McLean said relying too much on digital communications can lead to burnout, especially because someone’s intention and mood can be hard to gauge through written text.
Phone calls, in comparison, allow for real-time, personal discussions “where tone and emotion are conveyed much more clearly,” McLean said. This, she said, allows for a deeper understanding of each other’s perspective.
“Jumping on the phone can cut through the noise and lead to faster resolutions,” she said.
Still, there are some caveats, including when emotions are high and if miscommunication is likely.
Calls also aren’t for everyone, with phone avoidance, or “telephonophobia,” being quite common among employees, according to The Wall Street Journal — especially those under 40.
The article can be read in full here.
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