Client Support Associate – Reference CSA000
Join Our Team at City CV
About Us: City CV is an international career, training, and outplacement consultancy. As part of the Hanover Search Group, we provide a comprehensive range of professional CV writing and coaching services to thousands of organisations and individuals worldwide. We transform careers and deliver life-changing results through our training, coaching, and writing solutions.
It’s an incredible feeling to know that you are making a difference to the lives of so many individuals.
With around 100 employees across the UK and the US in very different roles, we offer training and huge opportunities for career progression and would love to hire an ambitious, high-energy, individual with a desire to grow and develop.
Everyone on our team brings an agile, creative, collaborative, and intelligent energy to the business, along with the ability to build meaningful, genuine relationships both internally and with our clients.
What we offer
- Full time, permanent
- Private health care, company pension scheme, hybrid working, your own personal coach to support your growth and development, fantastic training, and career progression and bonus.
- Hybrid working contract – flexible to work in Kent ~three to four days per week (close to Tunbridge Wells / Tonbridge) and from home ~one to two days per week
About the role
This is an exciting opportunity to join City CV at a time of continued rapid growth in the role of Client Support Associate. You will be comfortable supporting, liaising with and advising internationally based customers across all levels – from graduates to senior executives.
You will have a strong track record in a client-facing, customer / after-sales service and administrative role, preferably (although not essential) within the recruitment, career, HR, coaching or professional / financial services sector.
Your primary focus will be managing the customer journey and delivery of our products and services to both B2C and B2B clients, from initial sales orders to after-sales service follow-up. You will achieve high customer satisfaction and delivery integrity through prompt and efficient management of customer communications, queries and product delivery.
This is definitely not a slow or boring environment; every day is different! Your communication skills will be polished and corporate, and you must have a great sense of humour.
Key Responsibilities:
- Ensure a seamless and positive customer journey by acting as the key liaison between client support, associates and clients, providing timely updates and exceptional service.
- Manage and respond to customer enquiries across multiple channels, including phone, live chat, and email, taking ownership and escalating as needed for timely resolution.
- Deliver after-sales service follow-up to ascertain and inform the broader team on feedback and escalate any unresolved issues for further action
- Manage client communications from order placement through project completion, addressing queries and resolving issues as they arise.
- Proactively oversee client deadlines and coordinate end-to-end project delivery, ensuring smooth execution and on-time completion.
- Maintain Salesforce (or other database) with accurate up to date data
- Build strong/high impact client relations with new and existing clients.
- Other duties from time to time as necessary, including attendance at events / roadshows etc.
- Ad hoc projects | All other duties as requested
What we’re looking for:
- Strong professional background in B2C / B2B customer service, client administration and after-sales service, ideally within recruitment, coaching, careers, HR, or talent solutions
- Excellent customer support and communication capabilities – desire to achieve high CSAT scores
- Strong, confident external facing, ambassadorial skills to present and promote City CV
- Self-starter, proactive and able to work as part of a team and autonomously
- Passion and hunger to succeed and be a part of an exciting, growing business
- High attention to detail, accuracy in all internal / external communications (phone, email etc)
- High-energy, hands-on, dynamic and ambitious
- Quick thinking and intellectually agile with a commercial mindset
- Polished interpersonal / communication skills commensurate with a client-facing culture
- Thrive when multi-tasking in a fast-paced, busy environment
- Integrity and high ethical standards
- Strong IT, CRM and MS Office Skills
Why Join Our Team?
- Growth Opportunities:Be part of our journey to triple our revenue over the next three years.
- Collaborative Culture: Work in a buzzing, positive environment where teamwork shapes our success.
- Rewarding Work: Enjoy a fast-paced, entrepreneurial, and rewarding work environment.
Ready to Make a Difference? If you’re ambitious, aspirational and high-energy, we’d love to hear from you. Send your CV to recruitment@citycv.com quoting Reference CSA0001
Permanent Business Development Manager
Join Our Team at City CV
About Us: City CV is an international career, training, and outplacement consultancy. As part of the Hanover Search Group, we provide a comprehensive range of professional CV writing and coaching services to thousands of organisations and individuals worldwide. We transform careers and deliver life-changing results through our training, coaching, and writing solutions.
We are seeking a full time. Permanent Business Development Manager
- Excellent base salary, bonus scheme, private medical cover, pension and a range of other benefits.
- Training plus your own personal coach to support your growth and development,
- Based with the most amazing team in a new office in Kent (in Matfield – close to Tunbridge Wells, Tonbridge, Maidstone, Kings Hill), easy parking (you will need to drive to work), some flexibility to work from home, and occasional days in London (train fare will be paid for).
Why Work With Us?
- Impactful Work: Make a difference in the lives of individuals and businesses.
- Career Growth: With around 140 employees across the UK and the US, we offer extensive training and significant opportunities for career progression.
- Dynamic Team: Join a team that brings agile, creative, collaborative, and intelligent energy to the business.
About the Role: We are excited to announce a new opportunity for a Sales Person / Business Development Manager to join our rapidly growing team. Riding on the success of 2024, you will be part of a driven, focused, and fast-paced sales team.
Key Responsibilities:
- Increase City CV’s sales and revenue in the UK and global markets (including the US, Middle East, and Asia).
- Identify business opportunities, engage with key stakeholders, and set up meetings.
- Sell outplacement, branding, and training solutions to corporates and individuals.
- Manage the full sales lifecycle from initial contact to deal close.
- Build long-term client relationships and develop quantifiable sales plans.
What We’re Looking For:
- Experience in a professional / corporate B2B sales role.
- Proven sales and analytical skills for successful business generation.
- Experience in navigating corporate structures and building rapport with decision-makers.
- Preferred background in recruitment, coaching, careers consulting, HR, employee retention, or talent solutions, financial services, professional services (desired but not essential).
- Strong business development and sales capabilities with a hunger to sell and close deals.
- Excellent communication skills, a positive attitude, and a self-starter mindset.
Why Join Our Sales Team?
- Growth Opportunities: Be part of our journey to triple our revenue over the next three years.
- Collaborative Culture: Work in a buzzing, positive environment where teamwork shapes our success.
- Rewarding Work: Enjoy a fast-paced, entrepreneurial, and rewarding work environment.
Ready to Make a Difference? If you’re aspirational, focused and high-energy, we’d love to hear from you. Send your CV to Hayley@citycv.com.
Permanent Sales Associate
Join Our Team at City CV
About Us: City CV is an international career, training, and outplacement consultancy. As part of the Hanover Search Group, we provide a comprehensive range of professional CV writing and coaching services to thousands of organisations and individuals worldwide. We transform careers and deliver life-changing results through our training, coaching, and writing solutions.
We are seeking a full time. Permanent Sales Associate.
- Excellent base salary, bonus scheme, private medical cover, pension and a range of other benefits.
- Training plus your own personal coach to support your growth and development,
- Based in Kent (in Matfield – close to Tunbridge Wells, Tonbridge, Kings Hill), easy parking (you will need to drive to work), some flexibility to work from home, and occasional days in London (train fare will be paid for).
Why Work With Us?
- Impactful Work: Make a difference in the lives of individuals and businesses.
- Career Growth: With around 140 employees across the UK and the US, we offer extensive training and significant opportunities for career progression.
- Dynamic Team: Join a team that brings agile, creative, collaborative, and intelligent energy to the business.
About the Role: We are excited to announce a new opportunity for a Sales Associate to join our rapidly growing team. Riding on the success of 2024, you will be part of a driven, focused, and fast-paced sales team.
Key Responsibilities:
- Drive City CV’s sales and revenue in the UK and global markets (including the US, Middle East, and Asia).
- Identify business opportunities, engage with key stakeholders, and set up meetings.
- Work with team to sell outplacement, branding, and training solutions to corporates and individuals.
- Drive the full sales lifecycle from initial contact to deal close.
- Build long-term client relationships and develop quantifiable sales plans.
What We’re Looking For:
- Experience in a professional / corporate B2B sales role.
- Proven sales and analytical skills for successful business generation.
- Experience in navigating corporate structures and building rapport with decision-makers.
- Preferred background in recruitment, coaching, careers consulting, HR, employee retention, or talent solutions, financial services, professional services (desired but not essential).
- Strong business development and sales capabilities with a hunger to sell and close deals.
- Excellent communication skills, a positive attitude, and a self-starter mindset.
Why Join Our Sales Team?
- Growth Opportunities: Be part of our journey to triple our revenue over the next three years.
- Collaborative Culture: Work in a buzzing, positive environment where teamwork shapes our success.
- Rewarding Work: Enjoy a fast-paced, entrepreneurial, and rewarding work environment.
Ready to Make a Difference? If you’re ambitious, aspirational and high-energy, we’d love to hear from you. Send your CV to Hayley@citycv.com.